Hambury Tilmond complies with the BS18477, the British standard for “identifying and responding to consumer vulnerability”.
We appreciate that there can be circumstances where individuals are unable to pay their debt in a timely manner. These circumstances can either be short-term or long-term issues.
At Hambury Tilmond, we can assist and investigate your situation, we will normally request further evidence of your claimed vulnerability and can assist in setting up longer term payment arrangements if appropriate and if instructed to, we can liaise with our client on your behalf. Our team can also refer you to a range of advice and support agencies.
If you receive a notice or letter from us, the best course of action is to contact our office on 01702 436032 where one of our agents will be able to help you.
Alternatively, the following agencies are able to assist you.
If you have received a notice or letter from Hambury Tilmond but the person named has no relationship or connection to you, please call us on: 01702 436032 or email info@hamburytilmond.co.uk
If you have a complaint or feel you have been treated unfairly, please contact us at complaints@hamburytilmond.co.uk or by phone on 01702 436032; we will be happy to discuss any concerns you may have. If you are not satisfied and wish to make a formal complaint; a copy of our Complaints Procedure is available on request by emailing complaints@hamburytilmond.co.uk. or by phone on 01702 436032.
Hambury Tilmond Complaints Procedure
Civea Code of Practice for Enforcement
Ministry of Justice. Taking Control of Goods: National Standards
If you are unable to pay in full, it may be possible under certain circumstances to accept a payment plan. For a payment plan to be considered please complete the below income and expenditure form and upload to our ‘CUSTOMER UPLOADS’ tab, including your most recent bank statements, latest wage slips and any proof of benefits. You can find this tab at the top of this page. Should you have any urgent queries or your account is due to Escalate to Enforcement, please contact us immediately on 01702 436032.
