We utilise the latest technology to enhance debtor contact, outbound calling, SMS text and Email, delivered at optimum contact times to maximise results.
We use more data sources – including Insight (payment history, financial agreements) to find address links with Id Verification to back this up. Data is matched at a subject level and Locate hunts for new addresses. Where links cannot be established, the tracer file is also used for Name & DOB hunting
Strategy Objectives:
3 Channels combined for delivery at the optimum contact time.
Non responsive live customers tracked.
High value reporting used to determine next actions more clearly
Strategy Objectives:
Client specific – contact can be targeted to pre approved levels
Can be tailored to Compliance and Enforcement Stages
Process can be repeated twice (Up to 18 customer touches)
Client approved Voicemails, Email and Notices
Invalid data processed for data enrichment
