At a time when Local Authorities are under Increasing pressure to maintain the provision of essential services, high collection rates of Council tax are essential. Hambury Tilmond’s extensive experience combined with dynamic technology helps our clients achieve their collection targets year on year.
We are always considering our customers reputation, our process to identify the “won’t pays” from the “can’t pays”; maintains our client’s integrity and ensures those in genuine need of support receive as much assistance as required to manage their debt.
Our dynamic and integrated Phone, Email, Txt Message and Enforcement Agent trigger system ensures high levels of customer engagement to encourage positive outcomes, often in the compliance stage.
Hambury Tilmond operate in accordance with the Taking Control of Goods: National Standards for Enforcement Agents issued by the Ministry of Justice.
Hambury Tilmond is proud to have over 40 years’ experience providing Civil Enforcement, Debt Collection and Legal Services to both the private and public sectors. We take pride in the service we have provided over the years; we believe in doing that bit extra for our clients, adding value to the service we provide and protecting our client’s values and reputation.
We instil our and your values in to our Officers and Enforcement Agents. Our Enforcement Agents are all equipped with Body Worn Cameras. All our staff are trained, qualified and accredited to carry their duties in accordance with current regulations. We place value on determination, persistence, integrity and care. Our continuous Professional Development Programme ensures our employees are constantly developing their key skills and knowledge.
At Hambury Tilmond, our code of conduct is at the very core of how we operate. We are proud that it exceeds the regulatory requirements. Hambury Tilmond are organisational members of the IRRV.
We are proud to have a portfolio of public and private sector businesses, utilising the full range of our services. A partnership relationship is developed with our clients, enabling us to deliver a bespoke service that delivers results and protects our partners reputation.
